What to do if you’re late/early for your next job
Always, always call the office. They might switch jobs on you, they might try to call the next client asking them to go early or later, they might get you to do that instead. They have their eye over every truck out in the field and you running early might help out a truck that is running late, or vice versa. Always contact the office and find out what they want you to do.
What to do in the event of a damage to an item or property
Always, always call the office. There are many options for us in such circumstances and the office staff are best equipped to help you out. We may offer a discount, we may offer a repair, we may not even offer anything initially – chat to the office and they have a manual that helps them deal with any kind of circumstance. Make sure you also fill out a Damages Form, which is located in the red folder in all trucks.
What to do in the event of truck phone issues
The most common issue with truck phones is running out of battery. Not much we can do there. Remember to plug the phone into the charger whenever you get a sec to keep it topped up. If it runs out, use one of your personal phones until the truck phone has charged again. If the charger or cable isn’t working, make a note on your end-of-day checklist and we’ll get it replaced.
Another issue can be with data not working. All phones are set to auto-charge, so they should never be out of credit. Most of the time the issue is with the data connection being switched off or airplane mode being switched on by accident whilst in a pocket. Check that this isn’t the case before trying to fix the phone by resetting it.
One more issue that occurs is when icons from the front page of the phone go missing. Once again, this can happen accidentally when the phone is in a pocket. The only app you may urgently need is the Payment/Calculator app. If this is missing you can find it by opening a web browser and going to calc.littleredtrucks.com.au
What to do in the event of a traffic accident
In the event of a traffic accident, follow this procedure:
- Ensure everyone is safe. Call 000 if there are any injuries to either party requiring immediate medical attention.
- After this, ensure that the roadway is clear and that all vehicles are out of the way of other traffic if this is possible.
- Once the situation is safe, call the office and inform them of what has happened.
- In the red folder of every vehicle will be a Traffic Accident Form. Fill out the details on this form in full, ensuring you have the complete details of the other driver and any witness details if possible.
- Take photos of the damage to both/all vehicles and of the site of the accident.
- Speak to office regarding where to go from here.
What to do in the event of a vehicle breakdown
If a truck has broken down try to get it to a secure location off the main road. Call the office and explain the issue to them. Again, there are many things that could go wrong and hence many solutions. Your best bet is always to call HQ and let them handle it.
In the event of a tyre blowout you may be asked to attempt to change the wheel yourself. If you do not feel comfortable doing this, DON’T. We train you to be removalists, not wheel changers, and it can be difficult without the correct training. Thankfully this happens very rarely and is unlikely to come up. All trucks should have a laminated sheet detailing how to change a tyre. If not, you can find a copy by clicking here.
What to do in the event of an on-the-job injury
If you or a co-worker has become injured in any way, follow this procedure:
- If the injury requires immediate emergency care, call 000 and arrange for an ambulance.
- If the injury is not quite so serious, call the office and let them know. They will be able to arrange for the injured party to be picked up and taken to a doctor if necessary.
- The office staff also have documentation regarding Workcover and any other info you might need regarding your injury.
What to do if you’re in a situation you feel is dangerous
There are a few situations that could be described as ‘dangerous’.
The first involves working in an environment where you could get sick or injured, such as:
- Work sites, or homes undergoing renovations;
- Unhygienic places, such as those with faeces or other substances where your health is at risk if you continue the move;
- Homes where you encounter needles or other objects that may put you at risk.
In these situations, follow this procedure:
- Remove yourself from the property
- Call the office and explain the situation
The office will be able to help out with your situation. You are never required to work in an unsafe environment. Only return to the move once you are completely sure that any risk has been removed.
The other situation is one where you feel you or someone else are at risk from violence. If you are in this position follow this procedure:
- Immediately remove yourself (and, if necessary, others) from the situation. Once in a safe position, determine whether the situation requires assistance from the police or emergency services. If so, call 000 immediately.
- If not, or once this has been completed and you are safe, contact the office and they have instructions for what to do in these situations. Once again, you are never required to work in an unsafe environment.